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Notice of Nondiscrimination

Discrimination is Against the Law

North Oaks Health System complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. North Oaks Health System does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

North Oaks Health System:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact the North Oaks Medical Center Emergency Department Case Manager at (985) 230-1346.

If you believe that North Oaks Health System has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance by mail, fax or email:

Mail
Patient Experience Coordinator
North Oaks Health System
Attn. Performance Management Department
P.O. Box 2668
Hammond, LA 70403

Telephone: (985) 230-1378
State TTY number: 7-1-1

Fax: (985) 230-6438

Email: CRCoordinator@northoaks.org

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

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